ShadowGate Refund & Cancellation Policy

Effective: 5 August 2026

ShadowGate is a subscription service operated by Tech Cave (ABN 62 992 428 919). All payments are processed securely by Stripe. This policy explains how billing, cancellation and refunds work.

Subscriptions & billing

• Billing cycle: plans are billed monthly in advance in Australian dollars (AUD) via Stripe.
• Payment method: when you subscribe, Stripe securely stores your payment method and charges it each period. We never see or store your full card details.
• Pro-rata changes: upgrading or downgrading your plan applies a pro-rata adjustment for the difference.
• Overages: usage beyond your plan’s monthly allowance is billed at the published usage rate. You can set a hard monthly cap to prevent unexpected charges.

Cancellation

You can cancel at any time from your dashboard or by contacting us. Cancellation stops the next renewal. Paid access continues until the end of the current billing period you have already paid for.

Refunds

Because ShadowGate delivers digital, consumption-based services, subscriptions are generally non-refundable once used. We make the following commitments:

• Not-yet-started periods: if you cancel and have already paid for a period you did not use, we will issue a pro-rata refund to your original payment method.
• Service failure: if our service suffers a material, sustained outage that prevents you from using the service, we will refund the affected period upon request.
• Duplicate or erroneous charges: we will fully refund any charge you did not authorise.

How to request a refund

Email info@thetechcave.net with your account email and the reason for your request. We respond within 5 business days. Approved refunds are issued back to your original payment method via Stripe within 10 business days.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Where a guarantee applies, nothing in this policy limits your remedies.

Contact

Billing and refund enquiries: info@thetechcave.net or via our contact page.