Refund Policy

Last updated: 4 August 2026

This policy explains how refunds work for Tech Cave products — specifically ShadowGate subscriptions and Parapunk hardware. Nothing in this policy limits any right you may have under the Australian Consumer Law.

1. ShadowGate (software subscriptions)

ShadowGate is a digital service. Because access to the service is provided immediately upon subscription, subscription fees are generally non-refundable once the billing period has started.

• Accidental or duplicate charges: If you are charged in error or more than once, we will refund the incorrect charge promptly.
• Service not as described: If we materially fail to provide the service as described, we will investigate and, where appropriate, issue a pro-rata or full refund for the affected period.
• Cancellation: You can cancel at any time. Cancellation stops future billing; the current period you have already paid for remains active until its end.
• Request window: Please request a refund within 30 days of the charge you believe was incorrect.

2. Parapunk (hardware)

Parapunk hardware is covered by consumer guarantees under the Australian Consumer Law, which cannot be excluded. In addition:

• Faulty or damaged on arrival: We will repair, replace, or refund the item, at your choice, within a reasonable time.
• Change of mind: Unworn, unused items may be returned within 14 days of delivery for a refund or exchange, provided they are in original condition and packaging. The buyer is responsible for return shipping.
• Custom or limited-edition items: Limited-edition numbered items may be exchanged for a manufacturing fault but are not eligible for change-of-mind returns.

3. How to request a refund

Email info@thetechcave.net with your order or subscription details and a description of the issue. We aim to respond within 2 business days.

4. How refunds are processed

Approved refunds are issued to the original payment method via Stripe within 5–10 business days, depending on your bank or card issuer. For hardware, refunds are issued after we receive and inspect any returned item.

5. Contact

Questions about this policy can be directed to info@thetechcave.net or the contact page.